Online Ordering
*** TO INQUIRE WHAT YOUR SHIPPING COST IS GOING TO BE JUST PLACE ITEMS IN YOUR CART. ALL ORDERS ARE ASSIGNED AN ORDER NUMBER AT THIS TIME. THIS DOES NOT MEAN THAT YOUR ORDER IS COMPLETE. SHIPPING IS CALCULATED AFTER YOU CLICK “CONFIRM YOUR ORDER” BUTTON. ONCE YOU HAVE “CONFIRMED” THE ORDER/ ITEMS ARE WHAT YOU WANT THEN YOU MUST “SUBMIT YOUR ORDER” (CLICK THE SUBMIT ORDER BUTTON) IN ORDER FOR VERISIGN/PAYPAL TO VERIFY FUNDS AND FOR YOUR ORDER TO BE PROCESSED. UPON SUCCESSFUL PROCESSING YOU WILL THEN RECEIVE AN ORDER SUMMARY THAT “REPEATS YOUR ORDER NUMBER, ORDER, ADDRESS/INFORMATION ETC. AND “THANK YOU”. YOU WILL ALSO RECEIVE AN EMAIL CONFIRMATION. WHEN YOU GET AN EMAIL CONFIRMATION WE HERE AT ZURESH.COM GET ONE ALSO AND WE START THE PROCESSING OF YOUR ORDER. If your credit card has not been charged then we have not gotten a successfully completed order.
***PLEASE MAKE CERTAIN THAT ALL INFORMATION IS CORRECT WHEN SUBMITTING YOUR ORDER. IF NOT AND THERE IS THERE IS AN ERROR MESSAGE PLEASE “REFRESH” THE SCREEN OR RE-ENTER THE SITE TO CLEAR THIS. IF THIS PERSISTS THEN PLEASE “CONTACT US” ON THIS PAGE. ONLY CLICK ONCE!
Shipping Rates and Delivery Schedules & More…
Business Days
Monday - Friday, excluding federal holidays/reg. holidays within the United States.
* Processing Time
** ALL ZURESH PRODUCTS ARE MADE DAILY/WEEKLY AND ARE ALWAYS MADE FRESH.
***PLEASE NOTE THAT DUE TO THE FACT THAT WE ARE USING NATURAL INGREDIENTS THERE MAY BE SLIGHT DIFFERENCES IN COLORATION AND SOME ITEMS MAY NEED TO BE SHAKEN BEFORE EACH USE.
Orders are processed in house up to 3-5 business days and shipped within 5 to 7 business days after that and can take anywhere from 10 to 14 business days. US Postal Service is only used when shipping to P.O. Boxes and APOs/FPOs. Please allow up to 14 business days for delivery. Bulk Ship Outs for Zuresh.com are Mondays, Wednesdays, and Fridays (no holidays or weekends) by USPS pick up.
Canada, Alaska, Hawaii, U.S. Territories
Orders are shipped via USPS and expected delivery is usually within 2 - 8 business days (pending customs clearance once mailed). USPS will not forward packages to Canada etc without a valid phone number. Local taxes and custom duties are the responsibility of the customer. Please check with your local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.
P.O. Boxes and APO/FPO Addresses
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available. Zuresh.com is not responsible for any misplaced items going to these addresses. A Delivery Confirmation Number will be provided to tract the items.
Exchange Policy
Online
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Please contact Zuresh.com with 10 days of receipt of order with any exchange issue:
- Exchange authorization number
- Original receipt ,Copy or Email Confirmation
- Original Packing slip
- All original packaging
We cannot accept exchanges without prior authorization. Items sent back without the exchange authorization number, will/may be returned to the customer at the customer's expense.
An exchange authorization number may be obtained by emailing info@Zuresh.com or go to Zuresh.com and putting exchange information in the “Contact Us” area. You will be contacted within 3-5 business days with information. Please write the exchange authorization number under your order list. Exchange shipping are the Customer’s responsibility. Orders must be shipped back to Zuresh P.O. Box 539 Bladensburg MD 20710 with Delivery Confirmation – you can also email the Delivery Confirmation Number to info@zuresh.com for faster service. Exchanges may take up to 10-15 business days.
PLEASE MAKE CERTAIN YOUR ADDRESS IS CORRECT AND YOUR ZIP CODE. IF IT IS SHIPPED AND IT IS NOT CORRECT THEN THERE WILL BE A FEE FOR RESHIPPED ITEMS. If a package is returned to Zuresh as undeliverable, we will attempt to see what the issue is with address. If you choose to have your package reshipped, there will be a $7.00 re-routing fee and your original shipping fee.
The following items cannot be exchanged:
- Any Accessories
- Product Samples
- Individual products purchased as part of a set (the entire set must be exchanged)- PLEASE REFER TO OUR EXCHANGE POLICY.
- Opened items ( please contact us first – see Exchange Policy).
- ITEMS PURCHASED FROM SALES REPRESENTAVES OR INDEPENDENT SALES REPRESENTAIVES (ISR’s) MUST BE EXCHANGED WITH THAT REPRESENTATIVE. ISR’s are distributors retailing Zuresh products and are responsible for their business.
For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with Delivery Confirmation. We're sorry, exchange shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.
Please note: products purchased at Retail Stores, must be returned to the retail stores. Café Zuresh only exchanges. Exchanges are on a case by case basis.
International Locations
Please be aware that orders shipped internationally can be damaged or take longer than US, Canada, Hawaii etc. due to extensive travel/distance. All orders are packaged securely to protect the products and your investment. Zuresh.com cannot be responsible for orders damage internationally. Please refer to “Damages” section. We apologize for any inconvenience.
Damages
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you. We will provide you with the Delivery Confirmation number asap. All orders online are shipped USPS – unless otherwise specified or agreed upon.
ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Zuresh.com and log your problem in the “Contact Us” section or email info@zuresh.com. Our customer service representatives will be happy to assist you.
Cancellation Policy
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
*** POLICIES ARE SUBJECT TO CHANGE AT ANY TIME PLEASE ALWAYS REFER TO ZURESH.COM/CONTACT US PAGE FOR CURENT POLICY.
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